Comcast + Twitter = Creepy?
So, there’s been an overload of Twitter posts here lately, but this warrants another. My friend Nathan Halverson is a tech reporter at the Santa Rosa Press Democrat and Tweeted earlier about how he was doing a story on Comcast plopping ugly green boxes down in the middle of people’s lawns – unannounced. Anyway, I responded to him:
@paperwords Comcast is so horrible. Why is their DVR still stuck in 2003? It sucks!
An hour later, this floated into Twhirl:
comcastcares @CeeLew An update is coming soon for the Motorola boxes that will help
Yikes. Savvy move, Comcast, but is this a bit creepy? Maybe it’s because Twitter is such a closed community at this point, you expect to be talking into an echo chamber. Well, that’s not always the case.
At least I know my DVR is going to get better, because it really does suck. Bad.
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Comments (2 Responses)
Andrew - You’re right that Frank really does care. You’re wrong about the rest. We’re listening and learning. The dialog has ultimately been a positive thing and the whole of our customer experience will ultimately be better for it.
Feel free to engage Frank or me directly if you have any open Comcast issues.
Scott Westerman
@wscottw3 - scott.westerman@comcast.net
Andrew
Posted on May 1st, 2008 at 1:25 pm.
The only thing creepy about that Twitter response is that Comcast actually responded.
Frank (aka @comcastcares) seems like he really does care. But, I don’t think Comcast actually cares.They just understand that it’s really smart to cutoff Twitter memes before they cause major reverberation through the blogosphere.